Effective Date: 09/30/2013
Last Updated Date: 05/02/2022
WE COLLECT YOUR INFORMATION
Information You Provide
We collect Personal Informationany information that you provide us when you: use the Services.
Use of the Services. We collect any information that you provide through the website or when you otherwise use the Services. For example, if you are an End User, to register an account you will need to provide us with your email address. You may also elect to provide us other optional information such as your name, age, gender, and city/town. We also collect the information you submit through the Services. When you enter information into a diary or communicate with individuals through the Services, we collect that information, including any protected health information you submit.
Communications and other Interactions. We may collect information through your communications with our customer-support team or through other communications with us, including through social media and when you submit your name and email address to us so we can contact you.
Information Provided by Health Professionals and Support Persons
If you are an End User, clinicians and support persons involved in your care may provide us information, including protected health information, about you. For example, if you use our Services to create a link with members of your treatment team, those linked members may provide us with information about you.
Information We Collect When You Use Our Services
We may automatically collect certain technical information from your computer or mobile device when you use the Services. For example, when you visit the Services, we and our third-party service providers collect information on our server logs such as your IP address and browser type. We may also collect certain information via cookies, web beacons, or other similar technologies. The information collected in this manner includes device IDs, referring URLs, and information about the usage of our Services. You may be able to change browser settings to block and delete cookies when you access the Services through a web browser. However, if you elect to block or delete cookies, the Services may not function properly.
HOW WE USE YOUR INFORMATION
We use your information to provide and improve our Services and communicate with you.
Internal and Service-Related Usage. We use the information we collect about and from you for a number of purposes, including: providing, supporting, and improving the services we offer, analyzing how you use the Services, and better tailoring features.
Communications. We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, system maintenance, and other service-related purposes.
Aggregate Data. To the extent permitted by applicable law, we may anonymize and/or aggregate data collected through the Services and use it for any purpose. In a case like this, an anonymization process shall be used to remove any demographic data that, when combined, could conceivably re-identify an individual.
HOW WE DISCLOSE YOUR INFORMATION
We do not rent, sell, or share information about you with other people or non affiliated companies for their direct marketing purposes.
Vendors and Service Providers. We may share any information we receive with service providers retained in connection with the provision of the Services. For example, we may provide your collected information to our database hosting provider.
Linked Clinicians and Support Persons. If you are an End User and your account is linked to clinicians, or support persons they may see information, including protected health information, about you. For example, a clinician or support person may be able to view the contents of your monitoring history, symptom frequency, logs, clinical outcome scores, and other information obtained within the Services. When you are linked to clinicians or support persons, they may obtain the information about you through the Services and store it in their own systems. The Services may permit clinicians and supporters to see the names and other identifying information about the other clinicians or support persons and their organizations to which you are linked to facilitate collaborative care. We are not responsible for practices of the other users, including clinicians or support persons, who will view and use the posted information.
Linked Organizations. If you are an End User and your account is linked to the clinicians' organizations, the organizations may see information, including protected health information, about you. For example, an organization may be able to view your name, email address, your links to clinicians within the organization, outcome evaluation survey scores, your treatment setting, a general diagnosis, and aggregate statistics for various attributes, including but not limited to: logs, disordered behaviors, clinician interactions, goal completion, coping tactic utilization, average feelings and urges. Organizations may use the information available through the Services for medical diagnosis, treatment, and general analysis reporting purposes. An organization will not be able to view any message like text such as clinician messages, team chat messages, linking messages. When you are linked to organizations, they may obtain the information about you through the Services and store it in their own systems. We are not responsible for practices of the other users, including organizations, that will view and use the posted information.
Severing a Link with Clinicians, Support Persons or Organizations. If you are an End User and a link between you and a clinician, support person or his/her organization is severed, such clinician, support person or organization may continue to access for record keeping purposes the information posted by you before the link was severed. However, after the link is severed, the clinician, support person or his/her organization will no longer receive updated information about you unless you reconnect the link.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: comply with applicable law, respond to requests from governmental authorities, such as a court order or subpoena; respond to your requests; or protect yours', ours' or others' rights, property, or safety.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law.
Our Recovery Path product's meeting finder feature requests location permissions for the purpose of helping locate nearby support meetings. It is an optional feature and the feature works without location permissions granted. This data is not stored by us.
The shared documents feature allows End Users and clinicians to upload document files such as images and PDFs to be shared with selected linked End Users or clinicians. Recovery Record, Inc does not use these documents for any purpose other than to share them with the desired recipient(s) or to comply with applicable law. Documents uploaded can be deleted from Recovery Record systems through the application or apon request.
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Services are directed to children under the age of 13. If you learn that your child has provided us with information, you may alert us at firstname.lastname@example.org. If we learn that we have collected any information from children under 13, we will promptly take steps to delete such information and terminate the child's account.
Recovery Record Services host data in two seperate regions. One in the United States and one in Germany. Services with domain names ending in ".com" and ".com.au" (e.g. www.recoveryrecord.com, www.nourishly.com or www.recoveryrecord.com.au) store and process data in the United States. Services with domains names ending in ".eu", ".co.uk", ".de", ".da" (e.g. www.recoveryrecord.eu, www.recoveryrecord.co.uk, www.recoveryrecord.de, www.nourishly.eu) store and process data in Germany. Recovery Record, Inc makes a best effort to ensure European based users are only using the services hosted in Germany and non-European based users are only using services hosted in the United States. We achieve this through a verieity of technical mechanisms. However they can be defeated through usage of VPNs or incorrect/missing ip-address to country mappings. Ultimately, it is the end-user's responsibility to ensure they are only using the approriate services.
By using the Recovery Record Service hosted in the United States from outside of the United States, you will transfer data to the United States.
By using the Recovery Record Service, hosted in Germany from outside of Germany, you will transfer data to Germany.
UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
If you would like to update or correct any information that you have provided to us through your use of the Services or otherwise, you may use the functionality of the Services to change or delete such information. If such functionality is insufficient or if you have any questions regarding our privacy practices, please send an email to email@example.com.
Recovery Record, Inc.
304 Moultrie St
San Francisco, CA 94110